![]() Note: The value of the return is equal to the selling price of the returned or exchanged item, including applicable taxes. Your bank or payment service may charge a small transaction fee. After we process your refund, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. We will process a refund when we confirm that the product has the problem you mentioned. No restocking fees are charged to customers for returning defective productsĪll returned items will be inspected. The specific cost depends on the courier company you choose. In other cases, if a return is requested, the consumer shall bear the shipping cost. Please ship the item via your local post office within 3-5 business days of receiving the return form and keep the tracking number handy.ĮDIT: Consumers are not responsible for return shipping if an item is received damaged or incorrect. Once our customer service department approves your request, we will provide you with a return address. We reserve the right not to accept returns without prior approval from Customer Service. Submit a return request to the customer service email: Please include a description and photo explaining the reason for your return. Return process within 15 days of receiving your order If you believe the product is defective, please contact Customer Service: with product and defect details.
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